Fix Synology "Drive Not Validated" Error for DSM 7.2

# Fix Synology "Drive Not Validated" Error for DSM 7.2 ## 📋 Problem Overview In Synology DSM 7.2.1 system, users may encounter a "Not Validated" status for their hard drives. The root cause is that the drives haven't passed Synology's official Hardware Compatibility List (HCL) verification. While this isn't a critical failure and won't stop the system from running, it restricts certain operations and creates inconvenience during daily use. --- ## ⚠️ Problem Symptoms - **System Notifications**: Control panel displays warnings about drives not passing compatibility checks - **Storage Manager Display**: In "Storage Manager > HDD/SSD", affected drives show "Not Validated" status - **Functional Limitations**: Some storage-related operations are restricted --- ## ❌ Not Recommended Solution (Temporary Fix) A common online method involves modifying system configuration: 1. SSH login and switch to root user 2. Edit `/etc/synoinfo.conf` file 3. Find the `support_disk_compatibility` option 4. Change `yes` to `no` 5. Save and reboot **Problem**: This solution isn't permanent. Synology periodically updates its drive support list, overwriting this modification each time and causing the issue to recur. --- ## ✅ Recommended Solution: Permanent Fix with Third-Party Tool ### Prerequisites **Required Files**: 1. **synology-hdd-db** - Third-party tool library (download and extract) 2. **Command text file** - Contains all necessary commands > 💡 Tip: The video creator provides resource download links in the comment section ### Detailed Steps **Step 1: Upload Tool Files** 1. Extract the downloaded `synology-hdd-db.zip` file 2. Connect to Synology via FTP protocol (e.g., FileZilla) 3. Upload the extracted files to: `/volume1/@systemNeedKeep/` directory 4. Ensure only necessary executable files remain **Step 2: SSH Connection and Permission Setup** ```bash # 1. SSH login to Synology and switch to root user sudo -i # 2. Navigate to tool directory cd /volume1/@systemNeedKeep/ # 3. View files (should display in white initially, indicating no execute permission) ls # 4. Grant execute permission chmod +x synology-hdd-db # 5. View files again (should turn green, indicating execute permission granted) ls # 6. First-time execution ./synology-hdd-db -fr ``` > 📌 Note: For SSH privilege escalation guidance, refer to the creator's previous tutorial videos **Step 3: Create Boot-Up Auto-Run Task** To ensure automatic compatibility check bypass after each system restart, set up a triggered task: 1. Open "Control Panel" > "Task Scheduler" 2. Select "Create" > "Triggered Task" > "User-defined script" 3. Configure task parameters: - **Task Name**: synology-hdd-db (or custom name) - **User**: root - **Event**: Boot-up - **Enabled**: Check the box 4. In "Task Settings" under "Run command", enter: ```bash /volume1/@systemNeedKeep/synology-hdd-db -f ``` 5. Uncheck "Send run details by email" (optional) 6. Click "OK" to save **Step 4: Reboot and Verify** ```bash # Reboot Synology system reboot ``` After reboot, drive status should return to normal, and subsequent system updates won't trigger the "Not Validated" issue. --- ## 🔧 Technical Principle This solution leverages the compatibility check bypass functionality from Synology's official M.2 storage pool support tool. By automatically running a third-party script at system startup, it continuously disables drive compatibility checks, completely resolving recurring issues. --- ## 💡 Important Notes - This issue **does not cause data loss or system crashes** - The solution **does not affect system stability or security** - Compatible with all DSM 7.2+ versions - Common issue when using non-officially certified drives --- ## 📌 SEO Keywords Synology not validated, DSM 7.2 hard drive error, HDD compatibility Synology, synology-hdd-db tool, DSM storage issues, Synology SSH fix, hard drive validation error, Synology HCL bypass, DSM 7.2 troubleshooting